Privacy Policy for Ubin Trails
At Ubin Trails, accessible from our online platform, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document outlines the types of information that is collected and recorded by Ubin Trails and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
Information We Collect
We collect various types of information in connection with the services we provide, which include short-term car rentals, long-term car leases, luxury car rentals, minivan and SUV rentals, corporate car rental solutions, airport transfers, and chauffeur services.
- Personal Identification Information: When you make a booking, register an account, or use our services, we may ask for personal information such as your name, address, email address, phone number, date of birth, driver's license details, passport information (for international clients), and payment information (credit card details, billing address).
- Vehicle Usage Information: Details about your rentals, including rental dates, locations, vehicle type, and any additional services booked (e.g., GPS, child seats).
- Communications Data: Records of your communications with us, including inquiries, feedback, and customer service interactions.
- Technical Data: Information about your device and how you interact with our online platform, such as IP address, browser type, operating system, referral sources, pages viewed, and access times. This is primarily collected through cookies and similar technologies.
How We Use Your Information
The information we collect is used in various ways, primarily to provide and improve our car rental and related services:
- To process your bookings and provide the requested rental or chauffeur services.
- To manage your account and communicate with you regarding your rentals, services, or updates to our policies.
- To process payments and prevent fraudulent transactions.
- To improve, personalize, and expand our services, including understanding how you use our online platform.
- To develop new products, services, features, and functionality.
- To comply with legal obligations, enforce our terms and conditions, and protect our rights and the safety of our customers and others.
- For marketing and promotional purposes, with your consent where required, to inform you about offers, services, and news that might be of interest.
Data Protection Rights (GDPR)
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
- The right to access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at the address provided below.
Log Files
Ubin Trails follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, Ubin Trails uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
Sharing Your Information
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our online platform, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
- Service Providers: We may share your data with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Security of Your Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Ubin Trails does not knowingly collect any Personal Identifiable Information from children under the age of 16. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Ubin Trails
23 Loyang Way,
#01-08 Loyang Enterprise Building,
Singapore, Singapore, 508729
Singapore